Orders and products
What materials are used?
Materials vary by design and are listed on each product page. Collections may include copper or brass bases, zirconia stones and plated finishes.
Are the jewelry sets complete?
The exact contents of each set are shown in its description and product images. Please check the selected variant before ordering.
How long does delivery take?
Orders are normally prepared within 1 to 3 business days. Delivery is generally estimated at 5 to 10 business days after dispatch, depending on the destination and carrier.
Can I return my order?
Eligible purchases can be returned under the 14-day right of withdrawal. Conditions, exceptions and return costs are explained in our Return and Refund Policy.
How should I care for my jewelry?
Keep it dry, avoid perfume and chemicals, wipe it gently after wear and store each piece separately. See our Jewelry Care page for full guidance.
How can I contact Aura Jewels?
Email us at contact@aurajewels.eu. Please include your order number when contacting us about an existing order.